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Customer Notifications

customer notifications

Respecting the Value of Your Customer Relationships

At ACRT Pacific, we know you deserve a partner who will be able to effectively communicate with your customers without damaging your reputation.

Exceptional customer communications are a large part of ACRT Pacific’s services. We engage utility customers and members on your behalf to explain the importance and value of utility vegetation management (UVM) programs. This helps customers and members better understand the need for UVM as well as its benefits, making refusals far less likely.

In the field, customer relations activities are conducted by our arborists, often simultaneously with Pre-Inspection. Our arborists will accurately answer customer questions, address concerns, and resolve potential conflicts.

We can also create and operate call centers, organize and conduct town hall meetings, run newspaper announcements, and manage replanting programs. Whatever help you need in managing your customer notifications, ACRT Pacific can help utilities avoid potential UVM delays and maintain positive customer relationships.

ACRT Pacific is a wholly-owned subsidiary of ACRT Services. ACRT Services offers expert, independent consulting solutions to utilities and associated organizations throughout the United States, including vegetation management consultation and training, customized safety courses, technology solutions, and utility metering services. ACRT Services is an employee-owned company focused on empowering employees, customers, and the communities we serve. Learn more about how we’ve helped our clients reduce costs and improve reliability.